Terms of Service

1. What this is

FMV HealthSpace Community is an online platform operated by NeuroBalance Weight, where members discuss nutrition and balance, take courses, and join live sessions with verified professionals.

Creating an account means accepting these terms. If you disagree with them, do not create one — that is the only consequence.

These terms are read together with the Privacy Policy and the Medical Disclaimer, which form part of the same agreement.

2. Your account

You must be at least 16 to create an account.

The details you register with must be true. An account created under somebody else's identity will be deleted.

You are responsible for your password and for what happens from your account. If you suspect someone else got in, tell us immediately.

One account per person. Multiple accounts used to evade a suspension will all be removed.

3. How we behave here

This community exists so that people get real help. The following have no place in it:

• Harassment, threats, insults or personal attacks.
• Content promoting eating disorders — starvation diets, “thinspiration”, encouragement of extreme restriction or purging.
• Medical advice presented as certainty, especially urging anyone to stop a prescribed treatment.
• Promotion of miracle products, supplements or “cures” without evidence, particularly for money.
• Discrimination on any ground, including weight or physical appearance.
• Spam, unsolicited advertising, pyramid schemes or recruitment into them.
• Publishing someone else's personal data without their agreement.
• Illegal content, copyright infringement, or sexual material.

The list is not exhaustive. The underlying rule: if you would hesitate to say it to the face of someone who is struggling, do not write it here.

4. What you publish stays yours

The text, images and material you publish remain your property. We take no ownership of them.

You do grant us permission to host, display and distribute them within the platform — without it we could not technically show them to anyone. The permission is free, non-exclusive and limited to running the service.

When you delete your content, the permission ends. Temporary copies may persist in backups, which rotate and expire.

You are responsible for what you publish: that you have the right to, and that it infringes nobody else's rights.

5. What “verified professional” means

Some members carry a verification mark. It means we have seen qualification documents and found them plausible for the specialisation claimed.

It does not mean we guarantee their competence, the quality of their advice, or your results. We are not a professional body and cannot assess whether someone practises well.

Professionals here are independent. They are not our employees, and the relationship between you and them does not include us.

If a professional gives you advice that seems wrong or dangerous, tell us. We can withdraw verification.

6. Courses, material and live sessions

Courses and material belong to their authors. You may use them yourself, but not redistribute, resell or republish them elsewhere without the author's agreement.

Live sessions may be recorded by the host. You are shown clearly when this happens, and you can turn off your camera or leave at any point.

Do not record sessions yourself. The other participants have not agreed to that.

Some content is free and some is paid. Anything with a price shows it before you pay, and anything free stays free — we do not put a price on something you already have.

7. Buying, prices, and who sells to you

The seller is the professional, not us. When you buy a course, a file or a session, the contract is between you and its author. We run the shop and process the payment.

That is not a way of shedding responsibility, it is how it actually works: your money goes to the professional's own account, and we keep a commission out of the same transaction. See section 9.

The price shown is the price you pay, in the currency shown. Prices are fixed per currency and are not recalculated at the day's exchange rate.

Payment goes through Stripe. Your card details never pass through our servers and we never see them.

Access is immediate: the course opens, the file downloads, the seat is reserved. Your order stays visible under Purchases, with its status.

If a professional withdraws or deletes their content, what you already bought stays available to you.

8. Withdrawal and refunds

You are a consumer buying digital content at a distance. The law gives you 14 days from the purchase to change your mind, without giving a reason.

For digital content, the law allows that right to lapse if you expressly ask for immediate delivery and confirm that you know this loses it. That is what we ask you at checkout, in a box you tick yourself: "I ask for immediate access as soon as the payment clears, and I understand that this ends my right to change my mind within 14 days." Without the tick, checkout does not open — everything sold here is delivered on the spot.

The tick is given for each purchase, not once and for all. The moment you gave it is recorded, emailed to you with the order confirmation, and shown on the order page.

What the tick does not take away: your right to material that is what it said it was. If it is missing, broken, will not open, or is something else entirely, you can complain and ask for your money back — regardless of the fourteen days and regardless of what you ticked. The law does not allow that to be waived.

You send the request from the order page, with Ask for a refund. Say briefly what went wrong; it is not a legal condition, but it helps the seller answer quickly.

The money returns the way it came. With the refund, access to what you bought is withdrawn.

Otherwise a refund is the professional's decision. Many give one anyway, because an unhappy buyer costs more than a refund does.

If something is wrong, write to us before disputing the charge with your bank. A chargeback costs far more than a refund and is far harder to resolve; repeated unfounded disputes can lead to the account being closed.

9. If you sell here

You may only sell what is yours. Before anything goes on sale we ask you to declare that the material is yours or that you have the right to sell it, that it is not plagiarised, that the description and price match what the buyer receives, and that you take responsibility for what you uploaded. The declaration is kept.

If your profile claims a profession with a register — doctor, dietitian, pharmacist, physiotherapist and the other regulated specialisations — you cannot sell anything under it until we have checked your documents. You can publish for free at any time.

We keep a 10% commission on each sale, calculated at the moment of the sale and frozen there. The subscription alternative, when it exists, will be optional.

Earnings arrive in your own Stripe account, which you open when you join. Stripe's terms also apply, and payouts to you are subject to their identity checks.

When an order is refunded, the buyer gets the full amount back, our commission is cancelled, and the buyer's access is withdrawn.

Chargebacks are borne by the platform, but a high dispute rate on your content is reason for us to stop your sales. That is not a penalty; it is the limit of how far we can carry somebody else's risk.

Your tax obligations on what you earn are yours. We are not your accountant and do not file on your behalf.

You can withdraw a product from sale at any time. Whoever already bought it keeps it.

10. Moderation

We may remove content breaking the rules above, and may suspend or delete accounts.

For minor breaches we usually remove only the content and explain why. For serious ones — harassment, dangerous content, fraud — we remove the account outright.

If you think we got it wrong, write to us. We will look again.

You can delete your own account at any time, or ask us at contact@webicdp.com.

11. What we cannot promise

We work to keep the platform running, but cannot guarantee uninterrupted availability. Servers fail, providers have outages, updates break things.

We are not responsible for content published by other members, professionals included. We do not review every post before it appears — nobody can.

We are not responsible for decisions you make based on what you read here. See the Medical Disclaimer.

Our liability is limited as far as the law allows. We do not exclude liability for intent, gross negligence, or harm to health — the law would not permit it, and we would not want to.

12. Changes

We may change these terms. When we change them materially, we will tell you in the app at least 15 days beforehand.

If you disagree with the new terms, you can delete your account. Using the platform after they take effect means you accept them.

13. Governing law and disputes

The platform is operated from a business registered in Germany, and these terms are governed by German law. The operator's details are under Legal Information.

This does not strip you of the protections of your own country. If you are a consumer, European rules (Article 6 of the Rome I Regulation) preserve the mandatory rights of the country you live in. For a member in Romania, Romanian consumer protection continues to apply regardless of what this document says.

As a consumer you may bring proceedings in the courts of your country of residence. We may sue you only there.

If something goes wrong, write to us first — nearly everything is resolved that way. Our position on consumer arbitration is declared under Legal Information, as German law requires.

For anything else: contact@webicdp.com.